Quality Policy

Efal Agri views quality as a supreme value that serves as a core principle for ensuring reliability and customer satisfaction.
Efal Agri sees this as a fundamental condition.

Efal Agri believes that implementing this policy is essential to ensuring the consistent supply of services that meet customer requirements.

The principles of the quality policy, which management develops, implements, and upholds, include:

• Realization of quality through internal awareness among employees, shortening response times, and providing services at a high-quality level.
  
  

• Development of quality indicators in service delivery and implementation of quality culture and customer satisfaction.
  
  

• Definition, monitoring, and control of service processes, while ensuring their preservation and adding recommended lessons.
  
  

• Ensuring effective quality in all ratings to prevent unnecessary expenses and contribute to the company’s efficient operation.
  
  

• Involvement, commitment, and accountability of managers for quality.
  
  

• Control over suppliers and subcontractors.
  
  

• Investment in human resources, equipment, and proper standards.
  
  

• A shared workforce, trained continuously and systematically.
  
  

• Establishing risks and opportunities for organizational processes, which must be monitored and controlled systematically.
  
  

• Maintenance and implementation of the requirements of the ISO 9001:2015 Quality Management System.
  
  

• Managerial review meetings.
  
  

• Continuous improvement of the effectiveness of the quality system.

  
  

Efal Agri will act throughout the entire chain to comply with requirements and customer expectations, while continuously improving all areas of its operations.

The management team will ensure that all employees are informed of this policy and uphold it on a daily basis.

Sincerely,